With busy lifestyles and the demands of work and family, we recognize that providing a quality collision repair consists of more than the finished work. We work harder to ensure our customers’ collision repair experience is based on their total satisfaction with the least amount of delay.
Try Smiley Body Shop for a repair, recommend us to a friend, or become one of our valued DRP clients, and see how we work hard to produce a better repair experience. Our goal is to make choosing Smiley Body Shop a smart, easy decision, every time.
Here are some of the unique features and benefits of working with us:
Express Service
To get customers back into their vehicles as fast as possible, we have created the Express Service Process. Through our experience, we have developed a system to reduce cycle time. Our Express Service can put customers back in their vehicles days sooner. Claim files close faster and customers are more satisfied. Here are just a few of the benefits of our Express Service:
Insurance notification of new claims
No need for multiple estimates
Routine customer communication
Enterprise Rent-A-Car on site
Disassembly for thorough Damage Analysis
Easy access for insurance inspection
Express Auto Detail
Expedited repair process
Mobile Estimating
Our service comes to you! On-the-spot estimates can be arranged for customers with tight schedules and for estimating repairs of non-drivable vehicles.
Car Rental
In order to help get our customers back on the road quickly, we have an Enterprise Rent-A-Car office WITHIN the Smiley Body Shop facility.
This convenience allows customers to drop off vehicles for repair and pick up the rental car at the same place! Enterprise Rent-A-Car offers a full fleet of rental vehicles at competitive prices.
Free Car Rental
Caught without rental coverage? The Smiley Body Shop “3 for Free” program can assist customers who find themselves without rental coverage. Smiley Body Shop will provide up to 3 days of free car rental to those who qualify. Ask our staff for more details about the “3 for Free” program.
Customer Pick Up/Delivery
The Smiley Body Shop Shuttle is always available to provide transportation for our customers.
Deductible Financing
To save money, many people have increased their deductibles. Customers with high deductibles may qualify for our deductible payment program. MasterCard, Visa and Discover are also accepted.
Quality Control Checklist
Every Smiley Body Shop repair goes through our rigorous Quality Control Checklist before it leaves our shop. Our Quality Control Manager ensures that each vehicle receives the highest grade for parts, body, frame, paint, detail and final inspection.
Customer Communication
Knowing the status of the repair is critical for good customer service. Throughout the repair process, our friendly office staff keeps vehicle owners and insurance companies up-to-date on the status of the repair.
Industry Feedback CSI Complete
AS a top performing company, Smiley Body Shop continually measures the satisfaction level of our customers. Smiley Body Shop utilizes the industry’s leading customer satisfaction measurement tool, CSI Complete.
After customer delivery of a repaired vehicle, CSI Complete, an independent consumer research company, contacts our customer to learn their satisfaction level with the repair and customer service experience. Smiley Body Shop continually scores in the high 90s for customer satisfaction.
